January 9, 2025
The Challenge: Navigating New Logistics Needs
Tektronix, a global leader in precision test equipment manufacturing faced a unique challenge while setting up a new production cell. With capital equipment purchases amounting to several million dollars, the company required reliable truckload (TL) logistics solutions—a stark shift from their usual parcel and international air freight operations.
Initially, Tektronix worked with one-off brokers, but the process was fraught with inefficiencies. Oversights during load setups and subpar customer service burdened their small logistics team, creating delays and inefficiencies. As a lean but ambitious team, they needed a trusted logistics partner to take the complexity out of TL shipping.
Highlight: Saving $1 Million in Revenue
The partnership reached a critical milestone in June when Tektronix faced a high-stakes logistics crisis. During the final days of Q2, a last-minute truck breakdown at their Virginia facility jeopardized over $1 million in revenue recognition for the quarter.
- The Call for Help: At 1 PM on a Friday, Tektronix’s Logistics Manager reached out to OpenRoad.
- Swift Action: Leveraging their operations team and reliable network carriers, OpenRoad secured a replacement truck within hours. By 5 PM, the freight was loaded and on its way, ensuring the revenue recognition deadline was met.
- Results Delivered: Leadership praised OpenRoad’s exceptional support, solidifying their trust and partnership.
About OpenRoad
Since 2004, OpenRoad has been empowering companies to achieve more through innovative supply chain solutions and a relentless commitment to top level service. With a full suite of logistics services and the industry’s most advanced technological tools, we partner with companies to strengthen their supply chains, enabling them to operate more efficiently, manage their transportation spend, and ultimately serve their customers better.
Media Contact
503-687-2797
marketing@openroad.inc
