Company: Transportation
Status: Full Time
Location: Vancouver WA

About the Role

As a Carrier Representative at OpenRoad Transportation, Inc. (ORT) you will be responsible for securing the right carrier, at the right price, at the right time in order to deliver our customers’ freight with superior execution. Our best reps excel in relationship building/management, while simultaneously fulfilling our customers’ needs and optimizing business for our carrier partners.


  • Build relationships with existing and new carrier partners in order to optimize their business needs
  • Ensure that shipments are picked up and delivered on time while meeting customer requirements
  • Provide clear communication with the drivers hauling our freight, ensuring they have the proper equipment and are a positive reflection of ORT
  • Report service issues promptly and pro-actively to the Account Manager/Sales Rep whenever they arise, based on the severity of the issue
  • Review and maintain carrier database to optimize efficiency in finding capacity to meet customer and shipment needs
  • Negotiate rates for each shipment
  • Assist fellow team members in covering loads or assisting the team as needed with check calls and appointments
  • Understand and uphold company values and mission, maintain a servant-leader mentality, and always do the next right thing to meet or exceed customer satisfaction and protect company interests
  • Treat customers, carriers, and fellow team members with respect


  • Bachelor’s degree in Business/Supply Chain Management a plus, but not required
  • Experience in the logistics/transportation industry a plus
  • Excellent verbal and written communication
  • Customer service experience required
  • Work with a sense of urgency, have self-confidence, be open-minded, and maintain a commitment to do whatever it takes to satisfy our customers and partners

Why OpenRoad

  • Advance your career with a reliable company committed to sustainable growth
  • Full benefits package including 401k, Safe Harbor match, PTO, paid holidays, medical/dental/vision insurance, and more
  • Competitive salary with opportunities for professional growth
  • Professional, fast-paced, collaborative culture
  • Flexible work schedules
OpenRoad is a growing provider of supply chain and logistics solutions to companies all around the world. We leverage our industry expertise and cutting-edge technology to create lasting relationships with our customers, helping them conquer challenges and seize growth opportunities. As a nationally recognized Top Workplace and Inc. 5000 fastest-growing company, we are aiming for greatness – and it all begins with the incredible people who call OpenRoad their home.

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