Company: Transportation
Status: Full Time
Location: Bloomington MN Dallas OR Tualatin OR
Remote: Remote Optional

About the Role

As an Operations Representative at OpenRoad Transportation, Inc. (ORT) you will be responsible for ensuring operational excellence through tracking and tracing our shipments, making appointments, entering load information into our TMS, communicating with internal and external stakeholders to resolve issues and support smooth delivery of shipment. You will provide excellent customer service to both customers and carriers while constantly interacting with our sales and carrier teams to promote load visibility.

Responsibilities

  • Answer incoming calls, emails, and other communications quickly and with expertise
  • Verify and enter load information into TMS with accuracy and speed
  • Schedule appointments via phone, email, or other communications
  • Provide timely and accurate shipment information to internal and external stakeholders
  • Audit load information for accuracy and completion, making updates as needed
  • Track and trace shipments
  • Work closely with accounting department to resolve internal discrepancies

Qualifications

  • Excellent verbal and written communication
  • Have a sense of urgency, self-confidence, passion, open-mindedness, and commitment to do whatever it takes to satisfy the customer
  • Proficient in Microsoft Office (Word, Excel, Outlook) and strong internet skills
  • Strong attention to detail and accuracy
  • Ability to prioritize, multitask, and manage time effectively
  • 1-2 years of experience required

Why OpenRoad

  • Advance your career with a reliable company committed to sustainable growth
  • Full benefits package
  • Competitive salary and variable compensation with opportunities for advancement
  • Professional, fast-paced, collaborative culture
  • Flexible work schedules
Come to work every day knowing that you are making a difference. OpenRoad is a well-known leader in the third-party logistics industry. Our fast-paced sales model and innovative technology has propelled us from a small startup to one of the fastest growing freight brokerage firms in the Pacific Northwest. Our commitment to daily improvement and our dedication to exceeding our customers’ expectations are what makes us a company people are proud to be associated with. We believe that the potential of our company has no limit and is driven by our employees and their imagination. We take pride in everything we do – and it all begins with the incredible people who call OpenRoad their home.

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