Company: Transportation
Status: Full Time
Location: Dallas OR Tualatin OR
Remote: Remote Optional

About the Role

As an LTL Operations Representative at OpenRoad Transportation, Inc. (ORT) you will be responsible for ensuring operational excellence through managing the day-to-day operations for our LTL enterprise accounts, as well as freight classification and pricing for quote requests sent in. LTL Operations Representatives are responsible for maximizing profitability by selecting the proper LTL carrier and service level option for each shipment. They are responsible for identifying, communicating, and resolving issues that arise pertaining to their loads. LTL Operations Representatives are an ambassador of ORT in every aspect of their role and are required to uphold our high level of service internally with our teams and externally with our customers and carriers.

Responsibilities

  • Understand growth strategy, goals, commitments, policies, pricing agreements, and struggle points of all assigned accounts.
  • Accept and push load tenders through EDI, if necessary.
  • Schedule the pickup with the shipper & book the appropriate carrier on the load.
  • Identify potential problems and devise necessary solutions; escalate as needed.
  • Communicate all transit delays, both carrier and customer rate discrepancies, and other issues that arise effectively and promptly to the proper customer contacts or ORT reps.
  • Determine freight class of the commodity and take into consideration when quoting internally and externally to get accurate rates.
  • Identify whether customers with heavy and/or consistent freight volume would be suited for possible customer-specific pricing.
  • Collaborate with team members and managers to grow and improve processes for all assigned accounts.

Qualifications

  • Adaptability, multi-tasking skills, strong sense of urgency
  • Clear and effective communication skills
  • Strong organizational skills and keen attention to detail
  • Ability to build and maintain meaningful relationships
  • Ability to maintain composure under pressure
  • Persistence and resilience
  • Strong and effective customer service skills
  • Confident decision-making and problem-solving skills
  • Patience and ability to educate others about LTL
  • Accountability, integrity, honesty
  • Ability to work both independently and as part of a team

Why OpenRoad

  • Advance your career with a reliable company committed to sustainable growth
  • Full benefits package including 401k, Safe Harbor match, PTO, paid holidays, medical/dental/vision insurance, and more
  • Competitive salary with opportunities for professional growth
  • Professional, fast-paced, collaborative culture
  • Flexible work schedules
Come to work every day knowing that you are making a difference. The OpenRoad group is a collection of 3 companies – OpenRoad Transportation, OpenRoad Financial Services, and OpenRoad Trucking – each playing a uniquely critical role in the supply chain and logistics industry. Our commitment to daily improvement and our dedication to exceeding our customers’ expectations are what makes us a company people are proud to be associated with. As a nationally recognized Top Workplace and Inc. 5000 fastest-growing company, we are continuing to pursue greatness – and it all begins with the incredible people who call OpenRoad their home.

 

OpenRoad Transportation is focused on moving our customers’ freight by sourcing capacity from our large carrier network. We offer a comprehensive suite of services including truckload, LTL, intermodal, air/ocean, and global forwarding in order to holistically provide transportation solutions for our customers. Wherever their freight needs to go, we can get it there.

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