Company: Transportation
Status: Full Time
Location: High Point NC

About the Role

As an Operations Representative at OpenRoad Transportation, Inc. (ORT) you will be responsible for ensuring operational excellence through tracking and tracing our east coast shipments, making appointments, entering load information into our TMS, communicating with internal and external stakeholders to resolve issues and support smooth delivery of shipment. You will provide excellent customer service to both customers and carriers while constantly interacting with our sales and carrier teams to promote load visibility.


  • Answer incoming calls, emails, and other communications quickly and with expertise
  • Verify and enter load information into TMS with accuracy and speed
  • Schedule appointments via phone, email, or other communications
  • Provide timely and accurate shipment information to internal and external stakeholders
  • Audit load information for accuracy and completion, making updates as needed
  • Track and trace shipments
  • Work closely with accounting department to resolve internal discrepancies


  • Excellent verbal and written communication
  • Have a sense of urgency, self-confidence, passion, open-mindedness, and commitment to do whatever it takes to satisfy the customer
  • Proficient in Microsoft Office (Word, Excel, Outlook) and strong internet skills
  • Strong attention to detail and accuracy
  • Ability to prioritize, multitask, and manage time effectively
  • 1-2 years of experience required

Why OpenRoad

  • Advance your career with a reliable company committed to sustainable growth
  • Full benefits package including 401k, Safe Harbor match, PTO, paid holidays, medical/dental/vision insurance, and more
  • Competitive salary with opportunities for professional growth
  • Professional, fast-paced, collaborative culture
  • Flexible work schedules
Come to work every day knowing that you are making a difference. The OpenRoad group is a collection of 3 companies – OpenRoad Transportation, OpenRoad Financial Services, and OpenRoad Trucking – each playing a uniquely critical role in the supply chain and logistics industry. Our commitment to daily improvement and our dedication to exceeding our customers’ expectations are what makes us a company people are proud to be associated with. As a nationally recognized Top Workplace and Inc. 5000 fastest-growing company, we are continuing to pursue greatness – and it all begins with the incredible people who call OpenRoad their home.


OpenRoad Transportation is focused on moving our customers’ freight by sourcing capacity from our large carrier network. We offer a comprehensive suite of services including truckload, LTL, intermodal, air/ocean, and global forwarding in order to holistically provide transportation solutions for our customers. Wherever their freight needs to go, we can get it there.

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