International Operations Specialist

About the Role

We are seeking an experienced and detail-oriented International Operations Specialist / Import Air & Ocean Agent to join our team in the Los Angeles/Long Beach/LAX market, with the opportunity to work hybrid or possibly remote. This role is responsible for coordinating international air and ocean import and export shipments from initiation through final delivery while ensuring exceptional customer service and operational efficiency.

The ideal candidate will have a strong background in international freight forwarding and hands-on experience managing import and export shipments across both air and ocean modes. This position requires daily communication with clients, airlines, steamship lines, overseas agents, truckers, warehouses, customs brokers, and other partners to ensure timely movement, clearance, and delivery of freight.

This is a fast-paced operations role requiring strong organizational skills, attention to detail, problem-solving abilities, and the capability to manage multiple shipments simultaneously while being knowledgeable with TSA compliance, Customs aspects, FMC, AES, and other regulatory requirements.

Qualifications

• 3–5+ years of experience in international air and ocean freight forwarding operations preferred
• Strong knowledge of international import and export procedures for both air and ocean freight
• Experience handling FCL, LCL, and air freight shipments
• Familiarity with customs clearance processes, exams, holds, and regulatory compliance requirements
• Understanding of TSA, AES, FMC, Customs, and other international shipping regulations
• Experience using CargoWise or similar freight forwarding software platforms preferred
• Excellent customer service, communication, and problem-solving skills
• Strong organizational skills and attention to detail with the ability to manage multiple shipments simultaneously in a fast-paced environment
• Ability to coordinate effectively with customers, overseas agents, carriers, truckers, warehouses, and customs brokers
• Knowledge of nationwide ports, airports, CFS stations, and transportation networks
• Established relationships with carriers, CFS stations, truckers, and logistics partners are a plus
• Proficient computer and administrative skills with the ability to maintain accurate shipment and financial records

Why OpenRoad