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How an Electronics Manufacturer Streamlined Logistics with OpenRoad

The Challenge

Navigating New Logistics Needs

A global leader in precision test equipment manufacturing was embarking on an ambitious new production initiative that required the movement of several million dollars’ worth of large capital equipment. This marked a significant shift from their typical shipping profile of parcel and international air freight.

Like many companies facing a sudden change in logistics requirements, they initially relied on a variety of one-off brokers to handle truckload (TL) shipments. However, this approach often left gaps in execution—not because of any misstep on their part, but because existing service providers weren’t fully equipped to handle the complexity of their new needs. These oversights and inconsistent service put strain on their lean logistics team, creating delays and inefficiencies at a critical time.

Recognizing the need for a stronger, more specialized partner to complement their team, the company sought out a trusted logistics provider who could identify and address bottlenecks proactively, ensuring their high standards of quality and service were upheld.

The Solution

In search of a reliable partner, the company was introduced to OpenRoad Global’s team. From the very first interaction, OpenRoad proved their value by delivering responsive, tailored support that immediately alleviated their logistics headaches.

  • Fast and Reliable Communication: OpenRoad’s team responded quickly to inquiries and provided comprehensive support for load planning and execution.
  • Hands-Off Process: OpenRoad took ownership of the logistics process which allowed the company to focus on their core priorities.
  • Consistent Performance: Over time, the company designated OpenRoad as their preferred TL partner, trusting our team to coordinate multiple shipments seamlessly, on schedule, and within budget. And through that trust, we also began managing their air freight and LTL operations to fully service their logistics needs.

Highlight: Saving $1 Million in Revenue

The partnership reached a critical milestone in June when the company faced a high-stakes logistics crisis. During the final days of Q2, a last-minute truck breakdown at their Virginia facility jeopardized over $1 million in revenue recognition for the quarter.

At 1 p.m. on a Friday, the company’s Logistics Manager reached out to OpenRoad for help. OpenRoad’s team immediately coordinated with its carrier network to secure a replacement truck. By 5 p.m., the new carrier had arrived, the freight was loaded, and the shipment was on its way, allowing the company to meet its deadline without disruption.

This swift response earned recognition from the company’s leadership team and established OpenRoad’s reputation as a trusted, go-to logistics partner, especially when the stakes are highest.

Key Facts

  • Industry

    Electronics and Test Equipment Manufacturing

  • Services

    Truckload, Air, LTL

Results

Through their partnership with OpenRoad, the company achieved:

  • Streamlined Operations: Efficient logistics management for large-scale equipment shipments.
  • Cost Savings: Competitive pricing that aligned with their budget.
  • Business Continuity: Avoidance of disruptions during critical business periods.
  • Peace of Mind: A trusted partner who goes above and beyond—especially in emergency situations.

Hear from our Customer

OpenRoad has grown to be a trusted logistics partner of ours. Their commitment to service, attention to detail, and ability to adapt during high-pressure situations sets them apart. From coordinating everyday shipments to saving over $1 million in revenue during emergency, OpenRoad’s team has consistently delivered results for us.

Logistics Manager, US-based Precision Test Equipment Manufacturer

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